Support • Sales • Technical

Contact Our Team

Reach out to our dedicated customer service team for any inquiries, support, or feedback about your Carveoza shopping experience.

Send us a message Call customer support

Customer Support

Need help with an order, product, or your account? Our team is here to assist 7 days a week.

Phone: 1300 123 450
Email: [email protected]
Live chat: Available during store hours

Store Location & Hours

Visit our flagship Carveoza showroom to explore premium car audio systems, interior upgrades, exterior enhancements, and essential tools in person.

Main Retail Store

Carveoza Showroom
Unit 12, 245 Performance Drive
Alexandria NSW 2015
Australia

Opening Hours (AEST)

Mon–Fri: 9:00am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday & Public Holidays: Closed

Free on-site parking is available. For detailed directions or accessibility information, contact our support team.

Customer Support Channels

Choose the channel that best suits you. Our team monitors all channels to ensure quick, helpful responses.

Phone Support

Ideal for urgent queries, order issues, and product guidance while you shop.

Call: 1300 123 450
Email Support

Best for detailed questions, attachments, or documentation.

Email: [email protected]
Live Chat

Chat with a Carveoza specialist directly from our shop for fast help with sizing, compatibility, and checkout.

Available during store opening hours.

Returns & Exchanges Assistance

We aim to make returns and exchanges straightforward so you can shop with confidence.

Start a return or exchange request via our online form below.
Have your order number, purchase date, and product details ready.
Our team will guide you through return labels, inspection, and replacement or refund options.

For full details, please review our Terms and Conditions and Privacy Policy.

Shipping & Order Tracking

Stay informed about your Carveoza delivery from dispatch to your driveway.

Track your order using the tracking link provided in your shipping confirmation email.
Get updates on estimated delivery timelines and any carrier delays.
Contact our team if your tracking status appears stalled or unclear.

For shipping options and delivery windows across Australia, contact support or visit our shop for more details.

Wholesale & Bulk Orders

For workshops, dealerships, fleets, and resellers, Carveoza offers tailored solutions and pricing.

Request quotes for bulk orders across audio, interior, exterior, and tools categories.
Discuss ongoing supply, merchandising, and partnership opportunities.
Explore curated bundles optimised for your business and customers.

Email our sales team: [email protected]

Technical Product Support

Receive tailored assistance for technical queries related to our car audio systems, interior gadgets, and exterior upgrades.

Get guidance on compatibility with your specific vehicle make and model.
Ask about installation options, wiring, and recommended accessories.
Request troubleshooting help for performance, connectivity, or configuration.

Share as many details as possible in your message, including product names, photos, and any error messages.

Feedback & Suggestions

Your ideas help shape the future of Carveoza. We welcome feedback on products, service, and your overall experience.

Share suggestions for new brands, categories, or vehicle-specific bundles.
Tell us about a standout experience with our team or website.
Highlight areas where we can improve our service, content, or checkout.

Submit your feedback via the contact form and select Feedback & Suggestions as the enquiry type.

Send Us a Message

Complete the form below and our team will respond as soon as possible. Required fields are marked with an asterisk ().

Full name

Email address

Phone number

Include your area code for support outside NSW.

Order number

Providing your order number helps us resolve order-related queries faster.

Enquiry type

How can we help?

Preferred contact method

Email Phone

We will always aim to respond via your preferred method wherever possible.

I agree for Carveoza to use my details to respond to this enquiry in line with the Privacy Policy.

We typically respond within one business day. For time-sensitive enquiries, please call us on 1300 123 450.

Continue exploring Carveoza

While our team reviews your enquiry, discover curated collections across audio, interior, exterior, and tools tailored to Australian drivers.

Shop Audio Upgrade Interior Enhance Exterior Browse Tools