Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (such as your computer, tablet, or smartphone) when you visit a website. They are widely used across e-commerce sites to make websites work efficiently, remember your actions and preferences, and provide information to website owners.

On Carveoza, cookies help us deliver a seamless and secure shopping experience for premium car audio systems, interior gadgets, exterior enhancements, and maintenance tools. Cookies allow our site to recognise your device, so we can:

• Maintain your shopping cart as you browse different product categories.
• Remember your preferred settings, such as language and region (Australia/EN).
• Understand how the site is used so we can improve navigation, filters, and product discovery.
• Provide relevant product recommendations and promotional content.

Cookies may be set directly by Carveoza (first-party cookies) or by third parties acting on our behalf (third-party cookies), such as analytics and advertising partners.

2. Types of Cookies We Use

To support a structured, intuitive, and high-performing shopping experience, Carveoza uses different categories of cookies. Some cookies are essential for the site to function, while others help us optimise and personalise your experience.

3. How We Use Cookies

Carveoza uses cookies to support the complete e-commerce journey, from discovery and comparison to checkout and after-sales engagement. We focus on security, usability, and personalisation while maintaining transparency about how data is used.

Enhancing navigation and product discovery

Cookies help us maintain an intuitive, structured browsing experience across categories such as Audio, Interior, Exterior, and Tools. They allow us to:

• Remember your filter selections and sort order as you move between product listings.
• Keep your recently viewed products accessible for quick comparison.
• Ensure search results load efficiently and remain relevant to your preferences.

Supporting secure checkout and account features

We use cookies to maintain the integrity of your shopping session and protect your information when you use features such as account login, saved addresses, and payment methods. This includes cookies that:

• Authenticate you as you log in and move between secure areas of the site.
• Keep your cart contents and checkout steps consistent across pages.
• Help detect and prevent fraudulent or unauthorised activity.

Personalising content and recommendations

To make your experience more dynamic and relevant, we use cookies in combination with other information (such as the products you view and purchase) to:

• Display personalised product recommendations and related accessories.
• Highlight seasonal offers, bundles, or promotions that match your interests.
• Tailor homepage banners and featured categories to your browsing patterns.

For more information about how we handle your personal information, please refer to our Privacy Policy.

4. Managing Your Cookie Preferences

You remain in control of how cookies are used on your devices. While some cookies are necessary for the site to function, you can manage most others through our on-site tools and your browser settings.

On-site cookie consent options

When you first visit Carveoza, you may be presented with a cookie banner or consent panel. This tool allows you to:

• Accept all non-essential cookies for the most personalised experience.
• Reject or customise non-essential cookie categories, such as performance or targeting cookies.
• Review a summary of the purposes for which cookies are used.

You can revisit your choices at any time by accessing the cookie settings link in the footer or relevant section of our site (where available).

Browser-level controls

Most web browsers also allow you to manage cookies through their settings, including blocking, restricting, or deleting cookies from specific sites. The exact steps vary by browser, but you can typically:

• View and clear cookies stored on your device.
• Block cookies from all sites or specific domains.
• Set notifications when a site attempts to place a cookie.

If you choose to block or delete certain cookies, some features of Carveoza may not function as intended. For example, you may not be able to log in, maintain your cart, or complete checkout.

If you have questions about managing cookies on our site, you can contact us using the details in the Contact Information section or via our Contact Us page.

5. Third-Party Cookies

In addition to cookies set directly by Carveoza, we also use third-party cookies to support analytics, advertising, and social media integrations. These third parties may collect information about your use of our website and other sites over time.

Analytics and performance partners

We work with analytics providers to better understand how visitors use our site, identify performance issues, and make informed improvements. These partners may use cookies to:

• Measure page views, session duration, and navigation paths.
• Track the effectiveness of marketing campaigns and referral sources.
• Aggregate data to help us understand the popularity of specific products or categories.

Advertising and remarketing partners

Advertising partners may place cookies to deliver more relevant ads and measure campaign performance. These cookies may:

• Record that you visited Carveoza and viewed certain products or categories.
• Help show you targeted ads for Carveoza products on other websites or platforms.
• Provide aggregated reports on ad impressions, clicks, and conversions.

Social media integrations

Where we integrate social media features (such as sharing buttons or embedded content), the relevant social networks may set cookies to support those features and understand how you interact with them.

Third parties are responsible for how they use the information they collect through their cookies. For more detail, we recommend reviewing the privacy and cookie policies of those third parties. Our use of third-party services is also described in our Privacy Policy.

6. Cookie Duration and Retention

Cookies used on Carveoza have different lifespans depending on their purpose. In general, cookies fall into two main categories: session cookies and persistent cookies.

Session cookies

Session cookies are temporary and only remain on your device while your browser is open. They are typically used to support short-term, essential functions, such as:

• Maintaining your cart contents as you move between pages.
• Keeping you authenticated during a single browsing session.
• Ensuring pages load correctly as you navigate the site.

Once you close your browser, session cookies are deleted.

Persistent cookies

Persistent cookies remain on your device for a set period or until you delete them. They help us recognise you when you return to Carveoza and support features such as:

• Remembering your preferences, such as language, region, and display settings.
• Retaining your consent or preferences for non-essential cookies.
• Supporting long-term analytics and advertising measurement.

The retention period for persistent cookies varies depending on their purpose and the third party involved. We aim to use reasonable and proportionate retention periods that align with the need to provide a high-quality, secure, and relevant shopping experience.

You can remove cookies from your device at any time using your browser settings. Doing so will remove both session and persistent cookies currently stored on your device.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, legal or regulatory requirements, or improvements to our e-commerce platform.

When we make material changes, we will take appropriate steps to inform you, which may include:

• Updating the effective date at the top of this page.
• Displaying a notice or banner on the Carveoza website.
• Providing additional information through your account or via email, where appropriate.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. Your continued use of Carveoza after any changes take effect will constitute your acknowledgement of the updated policy.